Terms of service

About us
This website is owned and operated by Snorkel Safari Ltd trading as Dive Newcastle. Our ABN is 61 145 587 015 

Terms of use for this website
The use of this website is governed by the policies, terms and conditions described on this page. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your decision to submit a purchase order on this website indicates acceptance of these terms and conditions. The terms and conditions published on this page shall replace any other terms or conditions published previously. Dive Newcastle reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering for an account on this website you grant us the right to add your personal contact information to our database. From time to time we may contact you, for marketing purposes. If you wish to stop this contact you can unsubscribe via a link or contact our Customer Service team and we will remove you from future communications.

Conditions of Order Acceptance
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by us. We may require additional verifications or information before accepting any order. is a seller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Dive Newcastle. 

Delivery Policy
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Dive Newcastle cannot be held responsible for incorrectly entered delivery addresses.

Please be aware that if you select 'Leave at Door' for a shipping option, you take full responsibility for any missing deliveries. Stolen or missing deliveries will not be replaced when you use the 'Leave at Door' service.

Return and Refunds: Please click here for our Return and Refund Policy.

    Acceptance of Goods
    The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

    Change of Address
    Dive Newcastle cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately. We will attempt to update any incorrect order details, however some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

    Dive Newcastle is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

    International shoppers
    We only sell and ship to addresses in Australia 

    Dive Newcastle Warranty Policy
    If the product is found to be defective under normal use and proper care, Dive Newcastle will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by Dive Newcastle in consultation with the manufacturer or distributor after receipt of the defective product. If an identical replacement product is no longer available our customer service gurus will discuss the options with you, to replace with a different product, provide a store credit or refund your money etc.

    Prices are in Australian Dollars (AUD) and are subject to change without notice. All credit cards are charged in Australian Dollars unless specified.

    Order Changes and Cancellations
    Choose carefully and check your order before submitting. Once orders have been placed we can not adjust or cancel orders before the leave the warehouse, however you can return orders for full refund (excluding shipping costs, if applicable). This is due to the nature of our extremely efficient and automated warehouse system that enables us to maintain our fast delivery times that continue to exceed customer expectations.

    Trademark and Copyright Information
    This site is owned and operated by Snorkel Safari T/A Dive Newcastle Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Dive Newcastle

    You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

    All rights not expressly granted herein are reserved.

    Links on this website 
    This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Dive Newcastle is not responsible for the operation of or content located on or through any such site.

    The information provided in our articles about spearfishing, freediving and SCUBA diving is intended for educational and informational purposes only. The content is not intended to be a substitute for professional advice, diagnosis, or treatment. The reader assumes full responsibility and liability for any actions taken based on the information provided. The company and its authors shall not be held liable for any errors or omissions in the information provided or for any loss or damage resulting from the use of the information provided.

    Dive Newcastle
    4/17 Babilla Close
    Beresfield NSW 2322
    02 4972 0940